The Concept: Keep your customer up to date on every aspect of the project. Make sure they are kept abreast of scheduling changes as well as when milestones are hit on the job.
The 5 T’s:
Topic: Customer is in the loop for all aspects of the project.
Tool: Photos and a short write up can be uploaded to the web for the customer to view and get a better understanding of how the job is progressing.
Taking Part: Monitor your posts and promptly respond to any customer feedback.
Tracking: Use your own internal system to determine ROI.